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Technical Support

Searchable Knowledge Base
Find answers in the searchable Knowledge Base. Click here.

User Forums
Interact with other users of Palisade products. Post questions, respond to queries, and learn from other professionals who use @RISK, DecisionTools, and more. Click here to view the Forums.

Product Support Centres
Go to the Product Support Centres for Online Help FAQs, "How Do I...?" Help Files, links to example files, tutorials, tours, and more!

Contact Us at the Help Desk
Email - Get fast, personalised support from a technical specialist, utilising our traceable Help Desk system. Click here.

Telephone - Telephone us on +61 2 9929 9799 on any business day from 0900h to 1700h.
US customers can call our Palisade office at 607-277-8000, Monday - Friday 0830h to 1530h EST. (See the Palisade web site for more contact information.) European customers call +44 1895 425050. (See the Palisade Europe web site.)

Personalised technical support is free with a current maintenance plan. A charge of AUD $60 (including GST) per incident (AUD $250 for Developer's Kits) will apply to those who do not have a current maintenance plan.

Please be sure to register your software in order to receive personalised technical support. Click here.

Maintenance Plans
Palisade Maintenance Plans are designed to cover you should you require help operating the software or resolving errors.

Software Authorisation
Complete the authorisation procedure for your Palisade software. Please be sure to do this within 30 days of purchase. Click here.

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